TTY for Hearing Impaired
MassRelay Service
Telecomunication Relay Service
We do not have TTY (text telephone) capabilities. If you need to contact us and you are deaf, hard of hearing, late deafened or speech-disabled, you may access MassRelay (numbers below) 24 hours a day, serven days a week, 365 days a year. A relay operator will complete your call, dial the party you wish to contact. The operator will then stay on the line to relay messages electronically via a TTY or verbally to people who can hear. All relay calls are confidential
MassRelay Numbers
Universal Access: 711
TTY: 1-800-439-2370
Voice/Speech to Speech Relay (STS): 1-800-439-0183
To Place a Call Using MassRelay
1. Dial 711 in Massachusetts or 1-800-439-0183 from anywhere. TTY users should dial 1-800-439-2370.
2. A Relay Operator will answer the call. Inform the Relay Operator either verbally or via the TTY of the number of the person you are calling and the connection will be made.
3. The Relay Operator will type the spoken words to the TTY and read/voice the typed words from the TTY back to the other party.
4. Both the caller and the called parties should use "GA" or "Go Ahead" when they are finished typing/talking and are ready for the other person's reponse. GA or Go Ahead indicates that it is the other person's turn to converse.
5. For further information contact MassRelay Customer Service at 1-800-720-3480(TTY) or 1800-720-3479(Vocie). or email to CustServ@MassRelay.com. Visit the MassRelay website at: www.mass.gov/massrelay